Service

Installation and commissioning of Lumex instruments can be carried out at a customer site by our service engineers. Personal training specific to customer needs can also be provided. Spare parts are delivered and repair is made immediately on customer's request (free within the warranty period).

Application support

Special emphasis is put on the development of detailed analysis techniques with a view of the most efficient use of Lumex instruments to cope with specific analytical problems. This makes the Lumex equipment especially useful and popular among customers. The techniques are being carefully developed by the research staff of the Lumex Department of Analytical Chemistry and then are officially approved by authorized State Authorities for each particular application area. At any time, our chemical engineers respond to every inquiry and render comprehensive consultations to the customer via a telephone or e-mail communication line.

Training

Training of customer's personnel can be provided in accordance with the customer's requirements. Training classes can be held either at the Lumex Training Center in St. Petersburg at Lumex Representation Offices or at customer's laboratory.

Users' seminars

Topical Users' seminars are regularly held both at Lumex premises and even at most remote Lumex Representation Offices. The users are acquainted with the most recent analysis techniques and equipment developed at Lumex and exchange their experience.

Warranty: The warranty service period is 12 months from the date of commissioning, including the period of the guaranteed storage.